I have actually emailed/called/texted the business numerous times with no response. I have actually asked for a refund and no one has actually addressed me - Slabway Massage Chair Pic. I would recommend not to lose your hard generated income on this company. I will be contacting the Attorney general of the United States to file a problem regarding SLAB. Purchaser Be Careful!!!!!! Hello There Michael, We genuinely are sorry for the clear frustration and hassle you have actually experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was created December 4th which there was a label produced on December 7. Your package was identified and all set for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the existing scenarios affecting our providers nationwide. In relation to your experience with our customer service team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair Special Discount).
We recognize that we failed to fizzle in this circumstances. For that we apologize. Our records do reveal that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Employed 3 days said it shipped 4 days back after a week they do not address the phone and tell you to chat with their website which never address you back. They will keep you waiting sent out several email with the same action will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This company is a rip-off and I'm going to do my best in finding a legal representative to spend enough cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired 3 Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive originating from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I have actually attempted to contact Slabway various times by means of e-mail telephone call and have actually yet been able to speak to a live person I continuously get e-mails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and then they again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail mentioning that they're closing the RMA support ticket I've been attempting to follow this company anywhere I can to leave Negative feedback on this company due to the piss bad response that I receive from their support groups I believe any person looking to acquire any of their items should extremely take a look at all their feedback's I have no idea the actual count of how numerous bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you check the fuse located on the back of your chair (Slabway Massage Chair Pic). We have actually gotten no additional communication from you notifying us if that fixed your issue. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to supply a good experience to each and every client. We acknowledge that we stopped working to fizzle in this instance. For that we apologize - Reviews Of Slabway Massage Chair. We await your reaction. Thank YouI ordered a foot massager. Site said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps duplicating. States to get on chat on the internet site. I contacted chat, stated "presently responding in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot states "typical wait time 5-15 mins.
I think this place is a fraud and i am going to call charge card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND buying anything from this inadequately run clothing (if they are a real attire). BUYER BE CAREFUL!!!!!! Hi Ian, We truly are sorry for any frustration or trouble you have experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present situations impacting our providers nationwide. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's events have more than tripled our team's work.
We recognize that we failed to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover terrific usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Put an order on 12/4/20 and the order was canceled mid delivery without any more description!? I have actually called multiple times, sent e-mails used the chat widget they suggested and likewise reached out to them via all social media platforms and no action no reply just no description.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi Tonya, We sincerely are sorry for the clear aggravation and inconvenience you have experienced regarding your recent order with Slabway (Slabway Full Body Massage Chair). This is not our intent and not the experience we desire for our customer.
This was due to an error in interaction with the pickup at our fulfillment facility. Your plan was labeled and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to meet the need (Slabway Massage Chair). As such, we have also been not able to guarantee our shipping amount of time with the same certainty we formerly had the ability to.
In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources readily available to us to provide a great experience to each and every client (Slabway Massage Chair Review).
For that we apologize. Our records show that you have received the complete refunds as requested. We hope for the opportunity to regain your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I found the item they were offering could be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly attempted to cancel my order. I sent an email I contacted the phone, for which there was no reaction. It was now roughly 12:20. I finally received a reaction by Monday morning informing me the order had actually delivered.
However, it was not deliverable due to the fact that they had an inaccurate house number. I contacted UPS and asked them to return to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your duty to do so. You will be made the most of if you do not. I got my foot massager and it worked when then stopped. Now no one gets the phone and won't answer their own chat bot. It's outrageous. I want my cash back. Hi Francis, We regret any aggravation you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our client support as of late. Their refund policy for their incompetence is ridiculous. Do refrain from doing business with these individuals. Go through ******. I purchased a foot massager Nov 26, utilized it when and it triggered me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I wish I would have read their reviews prior to buying from this business.
I will keep your business on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was approved for a refund and that you chose the choice to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you wish to proceed with the return process you have actually initiated, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Business Profiles might not be recreated for sales or marketing functions. BBB Service Profiles are offered entirely to help you in exercising your own finest judgment.
However, BBB does not validate the precision of information provided by 3rd parties, and does not ensure the accuracy of any details in Organization Profiles - Slabway Massage Chair $1499.98. When considering grievance info, please take into consideration the company's size and volume of transactions, and understand that the nature of problems and a firm's reactions to them are frequently more important than the number of grievances.
BBB Organization Profiles undergo alter at any time. If you select to do business with this organization, please let the business know that you called BBB for a BBB Service Profile. As a matter of policy, BBB does not back any product, service or organization - Slabway Massage Chair Special Discount.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway Massage Chair Review...
Massage Chairs are complex devices with lots of moving parts and advanced computer elements, so things can go incorrect. But it's not much various from an automobile, it depends upon how you utilize it and how you take care of it that will identify how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can occur during shipment.