I have actually emailed/called/texted the company several times with no reaction. I have actually requested a refund and nobody has actually addressed me - Slabway Massage Chair Amazon. I would suggest not to waste your difficult earned money on this company. I will be getting in touch with the Attorney general of the United States to file a grievance relating to PIECE. Buyer Beware!!!!!! Hi Michael, We seriously regret the clear aggravation and inconvenience you have actually experienced concerning your current order with Slabway.
Examining your order history, I do see your order was created December fourth which there was a label produced on December 7. Your plan was identified and prepared for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to meet the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the present situations impacting our carriers nationwide. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair).
We acknowledge that we failed to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return because the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment fee was told it will shipped in 3 days. Hired 3 days stated it delivered 4 days back after a week they do not answer the phone and inform you to chat with their website which never ever answer you back. They will keep you waiting sent out a number of e-mail with the very same action will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a rip-off and I'm going to do my best in discovering a legal representative to invest adequate cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I've attempted to call Slabway numerous times by means of e-mail call and have yet been able to talk with a live person I constantly get emails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours before a representative contacts me once again I get another e-mail specifying that they're closing the RMA support ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor action that I receive from their assistance groups I believe anyone seeking to purchase any of their products must highly look at all their feedback's I have no concept the actual count of how numerous bulls ** t favorable feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We offer our sincerest apologies relating to the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you check the fuse situated on the back of your chair (Slabway Massage Chair). We have received no additional communication from you notifying us if that fixed your problem. In relation to your experience with our client service team, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to provide a good experience to each and every consumer. We acknowledge that we stopped working to miss the mark in this circumstances. For that we apologize - Slabway Massage Chair Reviews. We await your reaction. Thank YouI bought a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. States to get on chat on the web website. I contacted chat, said "currently responding in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot states "typical wait time 5-15 minutes.
I believe this place is a rip-off and i am going to get in touch with charge card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND buying anything from this improperly run clothing (if they are a real outfit). BUYER BEWARE!!!!!! Hi There Ian, We seriously regret any frustration or hassle you have actually experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to satisfy the demand.
We understand this is not the experience you were buying into, and we do value your understanding of the present scenarios affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We acknowledge that we stopped working to fizzle in this circumstances. For that we apologize. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I have actually called multiple times, sent out e-mails used the chat widget they suggested and likewise connected to them via all social networks platforms and no reaction no reply simply no explanation.
I would like a full refund for the foot massager and 1 year warranty I acquired. Tonya L ****** Hi Tonya, We regards regret the clear aggravation and inconvenience you have experienced regarding your current order with Slabway (Reviews Of Slabway Massage Chair). This is not our intention and not the experience we want for our customer.
This was because of an error in interaction with the pickup at our fulfillment center. Your package was labeled and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have been unable to satisfy the need (Slabway Shiatsu Massage Chair). As such, we have actually likewise been unable to ensure our shipping timespan with the exact same certainty we formerly had the ability to.
In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources available to us to provide a great experience to each and every consumer (Slabway One Massage Chair).
For that we ask forgiveness. Our records reveal that you have actually gotten the full refunds as asked for. We hope for the opportunity to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the product they were selling could be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent an e-mail I got in touch with the phone, for which there was no response. It was now roughly 12:20. I lastly received a response by Monday early morning informing me the order had actually shipped.
Nevertheless, it was not deliverable because they had an inaccurate home number. I got in touch with UPS and asked them to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked once then stopped. Now no one picks up the phone and won't address their own chat bot. It's absurd. I want my cash back. Hello Francis, We are sorry for any frustration you have experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the aggravation experienced with our client assistance since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing service with these individuals. Go through ******. I ordered a foot massager Nov 26, used it when and it caused me sever pain. I called, talked on their site still no return slip on 12/4/2020. I want I would have read their evaluations prior to purchasing from this company.
I will keep your business on blast for this - Slabway One Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your requirements. Our records reveal that your order was authorized for a refund and that you picked the option to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be deducted from your refund amount.
At this time, if you would like to continue with the return process you have actually started, we ask that you please reply to the assistance email thread validating you 'd with to continue. BBB Business Profiles may not be replicated for sales or promotional functions. BBB Organization Profiles are supplied solely to assist you in exercising your own finest judgment.
However, BBB does not verify the precision of info supplied by 3rd parties, and does not guarantee the accuracy of any info in Service Profiles - Slabway Massage Chair Review. When considering complaint details, please consider the business's size and volume of deals, and understand that the nature of problems and a company's reactions to them are typically more crucial than the number of grievances.
BBB Service Profiles undergo alter at any time. If you choose to do company with this organization, please let the business know that you contacted BBB for a BBB Company Profile. As a matter of policy, BBB does not back any product, service or service - Slabway Massage Chair.
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Massage Chairs are complex makers with lots of moving parts and advanced computer parts, so things can fail. However it's not much different from a vehicle, it depends upon how you utilize it and how you look after it that will figure out the length of time it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and contusions that can take place during delivery.