I have emailed/called/texted the company a number of times with no action. I have actually requested a refund and nobody has actually addressed me - Slabway Full Body Massage Chair. I would recommend not to waste your difficult generated income on this business. I will be contacting the Attorney general of the United States to file a complaint relating to PIECE. Purchaser Be Careful!!!!!! Hey There Michael, We seriously are sorry for the clear frustration and inconvenience you have actually experienced regarding your recent order with Slabway.
Looking over your order history, I do see your order was created December 4th which there was a label developed on December 7. Your plan was labeled and prepared for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing scenarios impacting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Shiatsu Massage Chair).
We acknowledge that we failed to miss the mark in this instance. For that we ask forgiveness. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation fee was informed it will delivered in 3 days. Hired 3 days stated it delivered 4 days back after a week they do not answer the phone and tell you to chat with their website which never address you back. They will keep you waiting sent out numerous e-mail with the same response will get back with you later.
Called XPO LOGISITICS and they stated they do not even see any tickets developed to come to them. This business is a scam and I'm going to do my finest in finding a lawyer to spend adequate cash to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI acquired three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a full recline mode and has not came out of it because I've attempted to get in touch with Slabway many times via e-mail phone calls and have actually yet had the ability to speak with a live person I continuously get e-mails back from them stating that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this business due to the piss bad reaction that I obtain from their assistance groups I believe anybody seeking to buy any of their products need to extremely look at all their feedback's I have no concept the real count of the number of bulls ** t favorable feedback's they're publishing but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com recommending that you inspect the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have received no more communication from you notifying us if that solved your concern. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer a great experience to each and every client. We acknowledge that we failed to fizzle in this circumstances. For that we ask forgiveness - Slabway Full Body Massage Chair. We await your action. Thank YouI bought a foot massager. Website said 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. Says to get on chat on the web site. I contacted chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "regular wait time 5-15 minutes.
I believe this location is a rip-off and i am going to get in touch with credit card to stop payment. Slabway Massage Chair Reviews. I DO NOT RECOMMEND buying anything from this badly run outfit (if they are a genuine clothing). PURCHASER BEWARE!!!!!! Hello Ian, We genuinely regret any aggravation or hassle you have experienced. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our client service group, we comprehend that our service has actually taken a hit this holiday (Slabway One Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we failed to fizzle in this circumstances. For that we apologize. Our records do show that your order was provided on December 17th. We hope that you've been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Positioned an order on 12/4/20 and the order was canceled mid shipment without any further description!? I've called several times, sent out emails used the chat widget they recommended and likewise connected to them through all social networks platforms and no reaction no reply simply no description.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hey There Tonya, We best regards are sorry for the clear aggravation and trouble you have experienced regarding your recent order with Slabway (Slabway Massage Chair Special Discount). This is not our intent and not the experience we want for our customer.
This was because of a mistake in interaction with the pickup at our fulfillment facility. Your package was identified and prepared for pickup. Unfortunately, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the demand (Slabway Massage Chair Review). As such, we have actually also been unable to guarantee our shipping amount of time with the very same certainty we formerly were able to.
In relation to your experience with our customer service team, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's work. We are doing all that we can with the resources offered to us to offer a great experience to each and every client (Slabway Massage Chair Review).
For that we ask forgiveness. Our records reveal that you have actually gotten the full refunds as requested. We wish for the chance to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were offering could be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent an e-mail I called on the phone, for which there was no action. It was now around 12:20. I finally received a response by Monday early morning telling me the order had delivered.
Nevertheless, it was not deliverable due to the fact that they had an inaccurate apartment or condo number. I got in touch with UPS and asked to go back to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it known that they are charging double or more of the cost of their items.
It is your duty to do so. You will be made the most of if you do not. I received my foot massager and it worked when then stopped. Now no one gets the phone and will not address their own chat bot. It's absurd. I desire my cash back. Hi there Francis, We regret any frustration you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the frustration experienced with our customer support since late. Their refund policy for their incompetence is outrageous. Do refrain from doing business with these individuals. Go through ******. I ordered a foot massager Nov 26, used it when and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this company.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was authorized for a refund which you picked the option to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you would like to proceed with the return process you have actually initiated, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Service Profiles may not be replicated for sales or promotional purposes. BBB Company Profiles are provided entirely to help you in exercising your own finest judgment.
Nevertheless, BBB does not validate the precision of info provided by third celebrations, and does not ensure the precision of any information in Organization Profiles - Slabway One Massage Chair. When thinking about complaint info, please take into account the business's size and volume of deals, and understand that the nature of complaints and a company's responses to them are typically more vital than the number of complaints.
BBB Service Profiles go through alter at any time. If you select to do business with this organization, please let the organization understand that you got in touch with BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any product, service or company - Slabway One Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is terrific - Slabway Shiatsu Massage Chair...
Massage Chairs are complicated makers with great deals of moving parts and advanced computer system elements, so things can go wrong. But it's not much different from a vehicle, it depends on how you utilize it and how you take care of it that will figure out the length of time it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and bruises that can take place during shipment.