I have emailed/called/texted the business several times without any reaction. I have actually requested a refund and no one has addressed me - Reviews Of Slabway Massage Chair. I would suggest not to lose your hard generated income on this business. I will be getting in touch with the Chief law officer to submit a problem relating to SLAB. Buyer Be Careful!!!!!! Hello Michael, We all the best regret the clear frustration and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was developed December 4th which there was a label produced on December 7. Your plan was identified and all set for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to fulfill the need.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the current circumstances affecting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Reviews Of Slabway Massage Chair).
We recognize that we stopped working to miss the mark in this instance. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation charge was informed it will delivered in 3 days. Called in 3 days said it delivered 4 days earlier after a week they do not answer the phone and inform you to talk with their site which never answer you back. They will keep you waiting sent out a number of email with the very same response will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my best in discovering a lawyer to spend sufficient money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI bought three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive coming from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we got rid of from package set it up plugged it in the chair went into a full recline mode and has not came out of it given that I've tried to get in touch with Slabway numerous times by means of e-mail telephone call and have actually yet had the ability to talk with a live individual I continuously get emails back from them specifying that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I have actually been trying to follow this company anywhere I can to leave Negative feedback on this business due to the piss poor reaction that I obtain from their assistance teams I think anyone seeking to acquire any of their items ought to highly take a look at all their feedback's I have no idea the actual count of how numerous bulls ** t positive feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Pic.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you examine the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have received no further communication from you informing us if that solved your problem. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources readily available to us to offer a great experience to each and every client. We acknowledge that we stopped working to fizzle in this circumstances. For that we say sorry - Slabway Shiatsu Massage Chair. We await your action. Thank YouI ordered a foot massager. Website stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps repeating. States to get on chat online website. I got in touch with chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this moment and no contact. Ro-bot says "typical wait time 5-15 mins.
I think this location is a rip-off and i am going to get in touch with credit card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND buying anything from this badly run clothing (if they are a genuine clothing). PURCHASER BEWARE!!!!!! Hey Ian, We seriously regret any aggravation or hassle you have experienced. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to meet the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present scenarios affecting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday season (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our group's work.
We recognize that we stopped working to fizzle in this circumstances. For that we say sorry. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find fantastic usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Review. Placed an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I have actually called numerous times, sent e-mails used the chat widget they suggested and likewise reached out to them by means of all social media platforms and no reaction no reply simply no explanation.
I would like a full refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hi There Tonya, We all the best regret the clear aggravation and hassle you have actually experienced concerning your recent order with Slabway (Slabway Massage Chair Review). This is not our intention and not the experience we desire for our customer.
This was because of a mistake in communication with the pickup at our fulfillment center. Your bundle was identified and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the need (Slabway Massage Chair Review). As such, we have also been not able to guarantee our shipping time frames with the same certainty we previously were able to.
In relation to your experience with our customer support team, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources available to us to provide an excellent experience to each and every consumer (Slabway Massage Chair).
For that we say sorry. Our records reveal that you have actually received the complete refunds as asked for. We expect the chance to regain your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I discovered the product they were offering might be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately tried to cancel my order. I sent out an email I contacted the phone, for which there was no response. It was now around 12:20. I finally got a response by Monday morning informing me the order had delivered.
However, it was not deliverable because they had an incorrect apartment or condo number. I called UPS and inquired to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be taken advantage of if you do not. I got my foot massager and it worked once then stopped. Now no one selects up the phone and won't answer their own chat bot. It's outrageous. I want my refund. Hello there Francis, We are sorry for any frustration you have experienced regarding the performance of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our client support since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing organization with these people. Go through ******. I bought a foot massager Nov 26, used it once and it triggered me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair Special Discount. The power of social media. We are sorry to hear your Slabway purchase did not fit your requirements. Our records show that your order was approved for a refund and that you picked the option to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to proceed with the return process you have actually started, we ask that you please reply to the support e-mail thread validating you 'd with to continue. BBB Organization Profiles might not be replicated for sales or marketing purposes. BBB Service Profiles are offered solely to help you in exercising your own best judgment.
However, BBB does not validate the accuracy of info provided by third parties, and does not ensure the accuracy of any information in Service Profiles - Slabway Full Body Massage Chair. When thinking about grievance information, please consider the company's size and volume of transactions, and understand that the nature of grievances and a company's reactions to them are frequently more crucial than the number of grievances.
BBB Service Profiles undergo change at any time. If you choose to do service with this service, please let business know that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not back any item, service or organization - Slabway Shiatsu Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage specialist. We believe chair massage is terrific - Slabway Shiatsu Massage Chair Reviews...
Massage Chairs are complex makers with lots of moving parts and advanced computer parts, so things can fail. However it's not much various from a cars and truck, it depends upon how you utilize it and how you take care of it that will figure out how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and swellings that can occur throughout delivery.