I have actually emailed/called/texted the company several times with no response. I have requested a refund and nobody has actually answered me - Slabway Massage Chair Pic. I would suggest not to lose your hard earned cash on this business. I will be getting in touch with the Chief law officer to submit a complaint concerning SLAB. Buyer Beware!!!!!! Hi There Michael, We sincerely regret the clear aggravation and hassle you have experienced regarding your current order with Slabway.
Looking over your order history, I do see your order was developed December 4th and that there was a label developed on December 7. Your plan was labeled and all set for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present scenarios affecting our carriers nationwide. In relation to your experience with our consumer service team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's workload (Slabway Massage Chair Review).
We recognize that we stopped working to miss out on the mark in this circumstances. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover great usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation cost was told it will delivered in 3 days. Called in 3 days said it shipped 4 days ago after a week they do not respond to the phone and inform you to chat with their site which never answer you back. They will keep you waiting sent several email with the same action will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets produced to come to them. This business is a scam and I'm going to do my finest in finding a legal representative to spend adequate money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and get here coming from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we eliminated from package set it up plugged it in the chair entered into a full recline mode and has not came out of it because I have actually attempted to get in touch with Slabway numerous times via e-mail phone calls and have actually yet had the ability to speak to a live individual I constantly get e-mails back from them specifying that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours before a representative contacts me again I get another email mentioning that they're closing the RMA support ticket I've been trying to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor action that I receive from their support groups I believe anybody aiming to buy any of their items should extremely look at all their feedback's I have no idea the real count of the number of bulls ** t favorable feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the functionality concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse located on the back of your chair (Slabway Massage Chair Reviews). We have received no further communication from you notifying us if that solved your concern. In relation to your experience with our customer support group, we understand that our service has actually taken a hit this vacation season.
We are doing all that we can with the resources available to us to offer a good experience to each and every client. We recognize that we stopped working to miss out on the mark in this instance. For that we say sorry - Slabway Massage Chair. We await your response. Thank YouI purchased a foot massager. Site stated 2-4 day shipment time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat on the internet site. I got in touch with chat, stated "presently responding in under 15 minutes". I have been on chat for 44 mins at this minute and no contact. Ro-bot says "typical wait time 5-15 mins.
I believe this place is a rip-off and i am going to call credit card to stop payment. Slabway Full Body Massage Chair. I DO NOT RECOMMEND purchasing anything from this improperly run clothing (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hi There Ian, We genuinely are sorry for any aggravation or hassle you have experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to fulfill the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current situations affecting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has actually taken a hit this holiday (Slabway One Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We recognize that we failed to miss out on the mark in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery with no more description!? I have actually called numerous times, sent e-mails used the chat widget they recommended and likewise reached out to them by means of all social media platforms and no action no reply just no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I purchased. Tonya L ****** Hey There Tonya, We truly are sorry for the clear aggravation and inconvenience you have actually experienced concerning your recent order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our objective and not the experience we desire for our customer.
This was because of an error in communication with the pickup at our satisfaction center. Your package was labeled and prepared for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to fulfill the need (Reviews Of Slabway Massage Chair). As such, we have likewise been unable to guarantee our shipping amount of time with the very same certainty we previously were able to.
In relation to your experience with our customer care group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources available to us to provide an excellent experience to each and every customer (Slabway Massage Chair Review).
For that we apologize. Our records reveal that you have gotten the complete refunds as asked for. We hope for the chance to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I found the product they were selling might be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly tried to cancel my order. I sent out an email I contacted the phone, for which there was no action. It was now around 12:20. I lastly received a response by Monday morning telling me the order had actually delivered.
Nevertheless, it was not deliverable due to the fact that they had an incorrect house number. I got in touch with UPS and inquired to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be benefited from if you do not. I received my foot massager and it worked when then stopped. Now nobody chooses up the phone and won't answer their own chat bot. It's ludicrous. I desire my money back. Hi there Francis, We are sorry for any frustration you have experienced concerning the performance of your Slabway Shiatsu Foot Massager as well as the aggravation experienced with our consumer assistance since late. Their refund policy for their incompetence is ludicrous. Do not do organization with these people. Go through ******. I bought a foot massager Nov 26, utilized it as soon as and it triggered me sever pain. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews before buying from this business.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair Reviews. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was authorized for a refund which you picked the option to have Slabway offer a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you would like to continue with the return process you have actually initiated, we ask that you please reply to the assistance e-mail thread verifying you 'd with to continue. BBB Business Profiles may not be replicated for sales or promotional functions. BBB Company Profiles are provided entirely to help you in exercising your own best judgment.
However, BBB does not verify the accuracy of information supplied by third parties, and does not guarantee the accuracy of any information in Company Profiles - Slabway Shiatsu Massage Chair Reviews. When thinking about grievance details, please take into consideration the business's size and volume of transactions, and understand that the nature of grievances and a company's reactions to them are frequently more essential than the number of grievances.
BBB Organization Profiles undergo alter at any time. If you pick to do company with this service, please let business know that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any product, service or service - Slabway Shiatsu Massage Chair.
On The Area Massage is your California Bay Area and East Bay chair massage specialist. Our company believe chair massage is fantastic - Slabway Shiatsu Massage Chair Reviews...
Massage Chairs are complex makers with lots of moving parts and advanced computer components, so things can go incorrect. However it's not much different from a cars and truck, it depends upon how you utilize it and how you take care of it that will identify the length of time it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and contusions that can happen during shipment.