I have actually emailed/called/texted the business several times with no action. I have actually requested a refund and no one has actually addressed me - Slabway Shiatsu Massage Chair Reviews. I would recommend not to squander your tough made money on this company. I will be getting in touch with the Attorney general of the United States to file a complaint relating to SLAB. Purchaser Beware!!!!!! Hello Michael, We seriously are sorry for the clear frustration and inconvenience you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was developed December fourth and that there was a label created on December 7. Your plan was identified and prepared for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to fulfill the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload (Slabway Shiatsu Massage Chair Reviews).
We recognize that we stopped working to miss out on the mark in this instance. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you've been satisfied with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager. i got my foot massager been desiring to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment fee was informed it will delivered in 3 days. Hired 3 days said it shipped 4 days back after a week they do not answer the phone and inform you to talk with their website which never answer you back. They will keep you waiting sent out several e-mail with the exact same action will return with you later on.
Called XPO LOGISITICS and they stated they do not even see any tickets created to come to them. This business is a fraud and I'm going to do my finest in discovering a legal representative to invest sufficient money to get them to refund my money back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and show up coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it since I have actually attempted to contact Slabway various times via e-mail phone calls and have actually yet been able to talk to a live individual I constantly get emails back from them stating that they will have an assistance member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they once again inform me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss poor action that I receive from their assistance teams I think anybody aiming to buy any of their items need to highly look at all their feedback's I have no concept the real count of how many bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse located on the back of your chair (Slabway Massage Chair). We have received no additional communication from you informing us if that solved your issue. In relation to your experience with our client service team, we comprehend that our service has taken a hit this vacation season.
We are doing all that we can with the resources available to us to provide a great experience to each and every customer. We recognize that we failed to miss the mark in this instance. For that we say sorry - Slabway Massage Chair. We await your action. Thank YouI ordered a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the web website. I contacted chat, said "presently responding in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot states "typical wait time 5-15 minutes.
I believe this place is a scam and i am going to contact credit card to stop payment. Slabway Massage Chair $1499.98. I DO NOT RECOMMEND purchasing anything from this poorly run clothing (if they are a genuine outfit). PURCHASER BE CAREFUL!!!!!! Hi Ian, We genuinely are sorry for any disappointment or inconvenience you have actually experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to meet the demand.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the current scenarios affecting our providers nationwide. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday (Reviews Of Slabway Massage Chair). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness. Our records do reveal that your order was provided on December 17th. We hope that you've been satisfied with your purchase and find great usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair $1499.98. Positioned an order on 12/4/20 and the order was canceled mid shipment without any further explanation!? I have actually called several times, sent e-mails used the chat widget they recommended and also connected to them by means of all social media platforms and no response no reply just no explanation.
I would like a complete refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hi Tonya, We truly regret the clear aggravation and inconvenience you have experienced concerning your recent order with Slabway (Slabway Shiatsu Massage Chair Reviews). This is not our intention and not the experience we want for our consumer.
This was because of a mistake in communication with the pickup at our fulfillment facility. Your bundle was labeled and ready for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to fulfill the demand (Slabway Massage Chair Reviews). As such, we have likewise been not able to ensure our shipping amount of time with the very same certainty we formerly were able to.
In relation to your experience with our consumer service group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources offered to us to supply a great experience to each and every customer (Slabway Full Body Massage Chair).
For that we say sorry. Our records reveal that you have actually received the complete refunds as asked for. We wish for the chance to restore your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be postponed.
I discovered the product they were offering could be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately tried to cancel my order. I sent an email I called on the phone, for which there was no reaction. It was now around 12:20. I lastly received a response by Monday early morning informing me the order had shipped.
Nevertheless, it was not deliverable since they had an inaccurate home number. I called UPS and asked them to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be benefited from if you do not. I got my foot massager and it worked when then stopped. Now nobody gets the phone and won't address their own chat bot. It's outrageous. I want my cash back. Hey Francis, We are sorry for any aggravation you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our consumer assistance since late. Their refund policy for their incompetence is outrageous. Do not do organization with these people. Go through ******. I purchased a foot massager Nov 26, used it as soon as and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this company.
I will keep your business on blast for this - Reviews Of Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was authorized for a refund which you chose the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you wish to continue with the return process you have actually started, we ask that you please reply to the support email thread validating you 'd with to continue. BBB Company Profiles may not be reproduced for sales or advertising functions. BBB Business Profiles are offered exclusively to assist you in exercising your own finest judgment.
Nevertheless, BBB does not validate the precision of info offered by 3rd parties, and does not ensure the precision of any info in Business Profiles - Slabway Massage Chair Amazon. When thinking about complaint information, please take into account the company's size and volume of deals, and understand that the nature of complaints and a firm's responses to them are frequently more important than the number of grievances.
BBB Company Profiles are subject to alter at any time. If you pick to do business with this business, please let the company understand that you contacted BBB for a BBB Company Profile. As a matter of policy, BBB does not back any item, service or company - Reviews Of Slabway Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage professional. Our company believe chair massage is fantastic - Slabway Shiatsu Massage Chair Reviews...
Massage Chairs are complex devices with great deals of moving parts and advanced computer system elements, so things can fail. However it's very little various from an automobile, it depends on how you utilize it and how you look after it that will figure out the length of time it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and contusions that can occur throughout delivery.