I have actually emailed/called/texted the business several times with no action. I have requested a refund and no one has answered me - Slabway Massage Chair. I would suggest not to lose your difficult earned cash on this company. I will be contacting the Chief law officer to file a grievance concerning PIECE. Purchaser Beware!!!!!! Hi There Michael, We genuinely are sorry for the clear frustration and trouble you have experienced regarding your recent order with Slabway.
Examining your order history, I do see your order was produced December fourth and that there was a label produced on December 7. Your bundle was labeled and ready for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to fulfill the need.
We understand this is not the experience you were buying into, and we do appreciate your understanding of the present circumstances affecting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's workload (Slabway Massage Chair).
We recognize that we failed to miss the mark in this circumstances. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been pleased with your purchase and find terrific use of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment charge was informed it will delivered in 3 days. Hired 3 days said it delivered 4 days earlier after a week they do not address the phone and inform you to talk with their website which never address you back. They will keep you waiting sent numerous e-mail with the exact same response will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a rip-off and I'm going to do my finest in finding a legal representative to invest enough money to get them to refund my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive coming from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we got rid of from package set it up plugged it in the chair entered into a complete recline mode and has not came out of it given that I have actually tried to call Slabway many times through e-mail telephone call and have yet had the ability to talk with a live person I continuously get emails back from them mentioning that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the email they are canceling and closing the RMA I intern reply and then they again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail stating that they're closing the RMA support ticket I've been attempting to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor response that I obtain from their assistance teams I believe any person seeking to acquire any of their products ought to highly take a look at all their feedback's I have no idea the real count of how numerous bulls ** t positive feedback's they're publishing however I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality concerns you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Reviews.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you check the fuse situated on the back of your chair (Slabway Shiatsu Massage Chair). We have actually gotten no further communication from you notifying us if that resolved your concern. In relation to your experience with our customer service group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources offered to us to offer a good experience to each and every customer. We recognize that we stopped working to miss out on the mark in this circumstances. For that we apologize - Slabway Massage Chair. We await your reaction. Thank YouI purchased a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that simply keeps duplicating. States to get on chat on the web site. I contacted chat, stated "presently replying in under 15 minutes". I have been on chat for 44 minutes at this moment and no contact. Ro-bot says "typical wait time 5-15 minutes.
I believe this location is a scam and i am going to call charge card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND purchasing anything from this badly run outfit (if they are a real clothing). BUYER BE CAREFUL!!!!!! Hello Ian, We best regards are sorry for any frustration or trouble you have actually experienced. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to satisfy the need.
We understand this is not the experience you were buying into, and we do value your understanding of the present circumstances affecting our carriers nationwide. In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's workload.
We recognize that we stopped working to fizzle in this circumstances. For that we say sorry. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and find excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery with no additional explanation!? I have actually called multiple times, sent out e-mails used the chat widget they suggested and also reached out to them via all social media platforms and no response no reply just no explanation.
I would like a complete refund for the foot massager and 1 year warranty I purchased. Tonya L ****** Hey Tonya, We sincerely regret the clear aggravation and hassle you have experienced regarding your recent order with Slabway (Slabway Massage Chair Special Discount). This is not our intention and not the experience we desire for our customer.
This was because of an error in communication with the pickup at our fulfillment center. Your plan was identified and all set for pickup. Unfortunately, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the need (Slabway Shiatsu Massage Chair Reviews). As such, we have also been not able to guarantee our shipping time frames with the same certainty we formerly were able to.
In relation to your experience with our customer service group, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources offered to us to offer a great experience to each and every client (Slabway Shiatsu Massage Chair).
For that we ask forgiveness. Our records reveal that you have gotten the full refunds as requested. We wish for the opportunity to restore your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I found the item they were selling might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I instantly tried to cancel my order. I sent out an email I called on the phone, for which there was no response. It was now roughly 12:20. I lastly got an action by Monday morning informing me the order had actually delivered.
Nevertheless, it was not deliverable due to the fact that they had an inaccurate house number. I got in touch with UPS and inquired to return to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They ought to not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the expense of their items.
It is your obligation to do so. You will be benefited from if you do not. I received my foot massager and it worked as soon as then stopped. Now nobody gets the phone and won't address their own chat bot. It's ridiculous. I want my cash back. Hello there Francis, We regret any disappointment you have experienced relating to the functionality of your Slabway Shiatsu Foot Massager as well as the disappointment experienced with our client assistance since late. Their refund policy for their incompetence is ridiculous. Do refrain from doing organization with these people. Go through ******. I purchased a foot massager Nov 26, used it when and it triggered me sever discomfort. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair Special Discount. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records show that your order was approved for a refund which you selected the alternative to have Slabway supply a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund amount.
At this time, if you want to continue with the return process you have actually initiated, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Organization Profiles may not be recreated for sales or promotional purposes. BBB Service Profiles are offered solely to assist you in exercising your own best judgment.
However, BBB does not confirm the precision of details offered by third celebrations, and does not ensure the accuracy of any information in Organization Profiles - Slabway One Massage Chair. When considering problem details, please take into consideration the company's size and volume of deals, and comprehend that the nature of grievances and a firm's reactions to them are often more essential than the variety of problems.
BBB Service Profiles go through change at any time. If you select to do organization with this service, please let the business know that you got in touch with BBB for a BBB Business Profile. As a matter of policy, BBB does not endorse any item, service or company - Slabway Full Body Massage Chair.
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Massage Chairs are complicated machines with great deals of moving parts and advanced computer elements, so things can fail. But it's not much different from a cars and truck, it depends on how you utilize it and how you look after it that will identify how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.