I have actually emailed/called/texted the business several times with no response. I have actually requested a refund and nobody has answered me - Slabway Shiatsu Massage Chair. I would recommend not to lose your tough earned money on this business. I will be calling the Chief law officer to file a problem concerning SLAB. Buyer Be Careful!!!!!! Hi There Michael, We seriously regret the clear frustration and hassle you have actually experienced regarding your recent order with Slabway.
Looking over your order history, I do see your order was created December fourth which there was a label developed on December 7. Your bundle was labeled and prepared for pickup. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have been not able to fulfill the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the existing situations affecting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair Special Discount).
We recognize that we stopped working to fizzle in this instance. For that we apologize. Our records do show that your order was provided on December 22nd. We hope that you have actually been pleased with your purchase and discover great use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installation fee was informed it will shipped in 3 days. Contacted 3 days stated it delivered 4 days earlier after a week they do not answer the phone and tell you to chat with their website which never ever answer you back. They will keep you waiting sent several e-mail with the same reaction will return with you later on.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a rip-off and I'm going to do my best in finding an attorney to spend adequate money to get them to refund my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI bought three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive originating from Utah to Illinois on truck that took two days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair went into a full recline mode and has not came out of it since I have actually attempted to contact Slabway numerous times via email telephone call and have yet been able to speak with a live individual I continuously get e-mails back from them mentioning that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them know due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and then they once again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail mentioning that they're closing the RMA support ticket I've been trying to follow this company anywhere I can to leave Unfavorable feedback on this business due to the piss bad reaction that I get from their assistance teams I believe anyone aiming to buy any of their items should extremely look at all their feedback's I have no idea the actual count of the number of bulls ** t favorable feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies regarding the performance issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Shiatsu Massage Chair). We have actually gotten no more communication from you notifying us if that resolved your problem. In relation to your experience with our consumer service group, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide a good experience to each and every customer. We recognize that we stopped working to fizzle in this circumstances. For that we ask forgiveness - Reviews Of Slabway Massage Chair. We await your response. Thank YouI bought a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the internet website. I called chat, said "presently replying in under 15 minutes". I have actually been on chat for 44 minutes at this minute and no contact. Ro-bot says "typical wait time 5-15 mins.
I believe this place is a scam and i am going to get in touch with charge card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hello Ian, We regards are sorry for any disappointment or inconvenience you have actually experienced. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have been unable to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances impacting our providers nationwide. In relation to your experience with our client service team, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair Amazon). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we failed to miss the mark in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and discover fantastic use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Amazon. Placed an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I've called several times, sent e-mails used the chat widget they recommended and likewise reached out to them through all social networks platforms and no action no reply just no explanation.
I would like a full refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hey Tonya, We genuinely are sorry for the clear disappointment and hassle you have actually experienced regarding your current order with Slabway (Slabway Massage Chair Special Discount). This is not our intent and not the experience we want for our customer.
This was due to a mistake in interaction with the pickup at our satisfaction facility. Your bundle was labeled and ready for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to fulfill the need (Slabway Massage Chair Review). As such, we have also been not able to ensure our shipping time frames with the very same certainty we previously were able to.
In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources available to us to provide a great experience to each and every consumer (Slabway Massage Chair Special Discount).
For that we apologize. Our records reveal that you have received the full refunds as requested. We hope for the chance to restore your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be delayed.
I discovered the item they were selling might be bought for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away tried to cancel my order. I sent out an e-mail I got in touch with the phone, for which there was no action. It was now approximately 12:20. I lastly got a reaction by Monday early morning telling me the order had actually delivered.
However, it was not deliverable since they had an incorrect house number. I contacted UPS and inquired to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They must not have charged me for shipping. Nevertheless, I will make it understood that they are charging double or more of the cost of their products.
It is your duty to do so. You will be taken advantage of if you do not. I got my foot massager and it worked as soon as then stopped. Now no one picks up the phone and will not address their own chat bot. It's outrageous. I want my cash back. Hey there Francis, We regret any frustration you have actually experienced relating to the performance of your Slabway Shiatsu Foot Massager as well as the frustration experienced with our consumer support since late. Their refund policy for their incompetence is outrageous. Do refrain from doing business with these individuals. Go through ******. I bought a foot massager Nov 26, used it as soon as and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I wish I would have read their evaluations prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Pic. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was approved for a refund and that you chose the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be deducted from your refund quantity.
At this time, if you would like to proceed with the return process you have actually started, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Organization Profiles might not be replicated for sales or marketing purposes. BBB Company Profiles are supplied exclusively to assist you in exercising your own finest judgment.
However, BBB does not validate the precision of details supplied by 3rd celebrations, and does not ensure the accuracy of any details in Organization Profiles - Slabway Massage Chair Pic. When thinking about grievance details, please take into consideration the business's size and volume of transactions, and understand that the nature of problems and a firm's actions to them are frequently more crucial than the number of grievances.
BBB Service Profiles go through alter at any time. If you pick to do service with this organization, please let the service understand that you contacted BBB for a BBB Organization Profile. As a matter of policy, BBB does not endorse any item, service or business - Slabway Massage Chair.
On The Area Massage is your California Bay Location and East Bay chair massage professional. We believe chair massage is great - Slabway Shiatsu Massage Chair...
Massage Chairs are complex machines with great deals of moving parts and advanced computer system components, so things can go wrong. But it's very little different from an automobile, it depends upon how you utilize it and how you look after it that will identify the length of time it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can happen during shipment.