I have emailed/called/texted the company several times without any response. I have actually asked for a refund and nobody has addressed me - Slabway Shiatsu Massage Chair. I would suggest not to lose your tough generated income on this company. I will be calling the Chief law officer to submit a complaint concerning SLAB. Buyer Beware!!!!!! Hi There Michael, We seriously are sorry for the clear aggravation and inconvenience you have experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label created on December 7. Your bundle was labeled and prepared for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to meet the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our customer care group, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's occasions have more than tripled our group's workload (Slabway Shiatsu Massage Chair).
We recognize that we failed to miss the mark in this instance. For that we apologize. Our records do show that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find great use of the Slabway Shiatsu Foot Massager. i received my foot massager been wishing to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installment charge was told it will shipped in 3 days. Called in 3 days said it shipped 4 days earlier after a week they do not address the phone and tell you to chat with their website which never answer you back. They will keep you waiting sent out several email with the very same reaction will return with you later.
Called XPO LOGISITICS and they specified they do not even see any tickets developed to come to them. This business is a fraud and I'm going to do my best in discovering a legal representative to invest adequate money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is an overall scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and get here coming from Utah to Illinois on truck that took two days once it was loaded on the truck from the plant we removed from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it considering that I've attempted to get in touch with Slabway many times via email telephone call and have yet been able to speak to a live person I continuously get emails back from them mentioning that they will have an assistance member contact me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me again I get another e-mail stating that they're closing the RMA assistance ticket I've been trying to follow this business anywhere I can to leave Negative feedback on this business due to the piss bad action that I get from their assistance teams I believe anybody aiming to purchase any of their products must extremely look at all their feedback's I have no idea the actual count of the number of bulls ** t favorable feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the performance concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Shiatsu Massage Chair.
Our records reveal that on Dec 15, 2020 you received a message from care@slabway. com advising that you examine the fuse situated on the back of your chair (Slabway Full Body Massage Chair). We have gotten no more interaction from you informing us if that resolved your issue. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday season.
We are doing all that we can with the resources available to us to offer an excellent experience to each and every consumer. We recognize that we failed to miss the mark in this circumstances. For that we apologize - Slabway Massage Chair $1499.98. We await your reaction. Thank YouI bought a foot massager. Site stated 2-4 day shipment time.
I called number listed and it is a recording that just keeps repeating. Says to get on chat on the internet site. I called chat, said "currently replying in under 15 minutes". I have been on chat for 44 minutes at this minute and no contact. Ro-bot says "typical wait time 5-15 minutes.
I think this place is a fraud and i am going to get in touch with credit card to stop payment. Slabway Massage Chair Amazon. I DO NOT RECOMMEND buying anything from this inadequately run attire (if they are a real outfit). BUYER BE CAREFUL!!!!!! Hi There Ian, We seriously are sorry for any disappointment or inconvenience you have actually experienced. Regrettably, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been not able to fulfill the need.
We understand this is not the experience you were purchasing into, and we do value your understanding of the current scenarios impacting our providers nationwide. In relation to your experience with our client service team, we understand that our service has taken a hit this holiday season (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our group's work.
We recognize that we stopped working to fizzle in this circumstances. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager - Reviews Of Slabway Massage Chair. Put an order on 12/4/20 and the order was canceled mid delivery without any more explanation!? I've called multiple times, sent e-mails utilized the chat widget they suggested and also connected to them by means of all social media platforms and no action no reply simply no explanation.
I would like a complete refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hello Tonya, We best regards are sorry for the clear aggravation and inconvenience you have experienced regarding your current order with Slabway (Slabway Full Body Massage Chair). This is not our intent and not the experience we want for our consumer.
This was because of an error in interaction with the pickup at our fulfillment center. Your bundle was identified and prepared for pickup. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been not able to fulfill the demand (Slabway Massage Chair). As such, we have likewise been not able to guarantee our shipping time frames with the same certainty we formerly were able to.
In relation to your experience with our customer support team, we comprehend that our service has taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our group's workload. We are doing all that we can with the resources offered to us to supply a good experience to each and every client (Slabway Massage Chair Special Discount).
For that we say sorry. Our records reveal that you have actually received the full refunds as asked for. We wish for the opportunity to restore your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and handling on a Friday night at 11:50 pm. They mentioned due to the COVID shipping would be delayed.
I found the product they were offering might be acquired for $67. 99 and $87. 99 on Amazon with complimentary shipping. I instantly tried to cancel my order. I sent out an email I called on the phone, for which there was no response. It was now around 12:20. I lastly received a reaction by Monday early morning telling me the order had actually delivered.
Nevertheless, it was not deliverable since they had an incorrect apartment or condo number. I contacted UPS and asked them to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I got my foot massager and it worked when then stopped. Now nobody picks up the phone and won't address their own chat bot. It's absurd. I want my cash back. Hello Francis, We regret any disappointment you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our customer support since late. Their refund policy for their incompetence is ludicrous. Do not do organization with these individuals. Go through ******. I purchased a foot massager Nov 26, used it once and it triggered me sever discomfort. I called, talked on their site still no return slip on 12/4/2020. I wish I would have read their reviews before purchasing from this company.
I will keep your company on blast for this - Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not suit your needs. Our records reveal that your order was approved for a refund which you chose the option to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund amount.
At this time, if you wish to proceed with the return procedure you have actually started, we ask that you please reply to the support email thread verifying you 'd with to continue. BBB Service Profiles might not be replicated for sales or promotional functions. BBB Company Profiles are provided exclusively to help you in exercising your own best judgment.
However, BBB does not validate the precision of details offered by 3rd parties, and does not guarantee the precision of any information in Service Profiles - Slabway Shiatsu Massage Chair Reviews. When thinking about complaint details, please take into account the company's size and volume of transactions, and understand that the nature of problems and a firm's reactions to them are typically more important than the number of problems.
BBB Organization Profiles undergo alter at any time. If you choose to do company with this business, please let the service understand that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any product, service or business - Slabway Full Body Massage Chair.
On The Spot Massage is your California Bay Area and East Bay chair massage professional. Our company believe chair massage is great - Slabway Massage Chair Reviews...
Massage Chairs are intricate machines with great deals of moving parts and advanced computer parts, so things can go incorrect. However it's very little different from an automobile, it depends on how you use it and how you look after it that will identify for how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can happen throughout delivery.