I have actually emailed/called/texted the business numerous times with no action. I have asked for a refund and no one has actually addressed me - Slabway Massage Chair Pic. I would suggest not to waste your difficult generated income on this company. I will be calling the Chief law officer to submit a complaint regarding PIECE. Purchaser Be Careful!!!!!! Hi Michael, We regards regret the clear aggravation and inconvenience you have experienced regarding your current order with Slabway.
Examining your order history, I do see your order was developed December fourth which there was a label developed on December 7. Your bundle was identified and ready for pickup. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have actually been unable to meet the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the present circumstances impacting our providers nationwide. In relation to your experience with our customer support group, we comprehend that our service has actually taken a hit this vacation season. It is our busiest time of the year and this year's events have more than tripled our team's work (Slabway One Massage Chair).
We acknowledge that we stopped working to miss the mark in this instance. For that we say sorry. Our records do reveal that your order was provided on December 22nd. We hope that you've been pleased with your purchase and discover terrific use of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with a billing Number ******************** for 1297.
00 installation charge was told it will shipped in 3 days. Employed 3 days said it delivered 4 days ago after a week they do not address the phone and inform you to talk with their site which never ever answer you back. They will keep you waiting sent several email with the very same action will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets produced to come to them. This company is a scam and I'm going to do my finest in discovering a legal representative to invest enough money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI purchased three Slabway products The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive originating from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a full recline mode and has not came out of it because I've tried to contact Slabway various times via email phone calls and have actually yet had the ability to talk with a live person I continually get emails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another email stating that they're closing the RMA support ticket I have actually been trying to follow this business anywhere I can to leave Unfavorable feedback on this business due to the piss poor reaction that I obtain from their support teams I think anyone wanting to purchase any of their items need to highly look at all their feedback's I have no idea the real count of the number of bulls ** t favorable feedback's they're posting however I can't think that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Reviews.
Our records show that on Dec 15, 2020 you got a message from care@slabway. com advising that you check the fuse situated on the back of your chair (Slabway Full Body Massage Chair). We have actually gotten no more interaction from you informing us if that resolved your problem. In relation to your experience with our customer support group, we understand that our service has taken a hit this holiday.
We are doing all that we can with the resources available to us to supply a great experience to each and every consumer. We recognize that we failed to miss the mark in this instance. For that we say sorry - Slabway Massage Chair. We await your response. Thank YouI ordered a foot massager. Website stated 2-4 day delivery time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the web site. I got in touch with chat, said "presently responding in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot says "normal wait time 5-15 minutes.
I think this place is a rip-off and i am going to call charge card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this poorly run attire (if they are a genuine outfit). PURCHASER BE CAREFUL!!!!!! Hey Ian, We seriously are sorry for any disappointment or hassle you have experienced. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been not able to fulfill the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing circumstances affecting our providers nationwide. In relation to your experience with our customer service team, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair Reviews). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we stopped working to fizzle in this instance. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you've been satisfied with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager - Slabway Massage Chair. Positioned an order on 12/4/20 and the order was canceled mid delivery with no further explanation!? I have actually called several times, sent out emails utilized the chat widget they suggested and likewise connected to them by means of all social media platforms and no response no reply simply no description.
I would like a complete refund for the foot massager and 1 year service warranty I bought. Tonya L ****** Hey There Tonya, We truly are sorry for the clear aggravation and trouble you have actually experienced concerning your current order with Slabway (Slabway Massage Chair $1499.98). This is not our intention and not the experience we desire for our consumer.
This was due to an error in interaction with the pickup at our fulfillment center. Your bundle was identified and all set for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to fulfill the need (Slabway Massage Chair $1499.98). As such, we have likewise been unable to ensure our shipping timespan with the very same certainty we formerly were able to.
In relation to your experience with our client service group, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload. We are doing all that we can with the resources readily available to us to provide a good experience to each and every customer (Slabway Massage Chair Pic).
For that we say sorry. Our records show that you have gotten the full refunds as requested. We hope for the chance to restore your trust in the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were offering could be acquired for $67. 99 and $87. 99 on Amazon with totally free shipping. I right away attempted to cancel my order. I sent an e-mail I contacted the phone, for which there was no response. It was now approximately 12:20. I finally got a response by Monday early morning telling me the order had actually delivered.
However, it was not deliverable due to the fact that they had an incorrect apartment number. I called UPS and asked to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They need to not have charged me for shipping. However, I will make it known that they are charging double or more of the expense of their items.
It is your duty to do so. You will be benefited from if you do not. I got my foot massager and it worked once then stopped. Now no one selects up the phone and will not answer their own chat bot. It's ridiculous. I want my refund. Hello there Francis, We regret any aggravation you have actually experienced concerning the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our client assistance since late. Their refund policy for their incompetence is ludicrous. Do not do business with these people. Go through ******. I bought a foot massager Nov 26, utilized it once and it triggered me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews before purchasing from this company.
I will keep your company on blast for this - Slabway Shiatsu Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was authorized for a refund which you picked the choice to have Slabway provide a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund quantity.
At this time, if you wish to continue with the return process you have actually initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Service Profiles might not be recreated for sales or promotional functions. BBB Company Profiles are offered exclusively to assist you in exercising your own finest judgment.
However, BBB does not validate the accuracy of info supplied by 3rd parties, and does not ensure the precision of any info in Service Profiles - Reviews Of Slabway Massage Chair. When thinking about problem information, please consider the company's size and volume of transactions, and understand that the nature of problems and a company's actions to them are often more essential than the variety of grievances.
BBB Service Profiles go through alter at any time. If you pick to do organization with this company, please let the organization know that you called BBB for a BBB Company Profile. As a matter of policy, BBB does not back any item, service or company - Slabway Shiatsu Massage Chair.
On The Area Massage is your California Bay Area and East Bay chair massage professional. We believe chair massage is terrific - Slabway Massage Chair...
Massage Chairs are complex devices with great deals of moving parts and advanced computer components, so things can fail. But it's very little different from an automobile, it depends on how you utilize it and how you take care of it that will determine the length of time it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and swellings that can take place during delivery.